CAREERS AT EASTERN

Job Title:

Undergraduate/Graduate Service Administrator - E99144

Location:

Spokane

FLSA Status:

Exempt

Work Schedule Type:

Regular

Work Schedule:

40 hours per week, typically Monday – Friday, 8am – 5pm, and will require some evening and weekend work for events. The individual selected for this position will work on-site and actively contribute to a collaborative and collegial office.

Term of Appointment:

12 Months

Job Summary:

The College of Health Science and Public Health (CHSPH) at Eastern Washington University is currently seeking for an Undergrad/Grad Services Administrator for the College of Health Science and Public Health (CHSPH). This position will provide oversight and coordination for undergraduate and graduate retention, recruitment, holistic admissions, and student success activities within the college. The position will also be a central resource support for all CHSPH programs which currently have various needs and levels of support for clinical experiences and programs. The position will report to the Executive Assistant to the Dean, and will provide support to the Dean, Associate Dean, Director of Finance and Administrative Services, and the Executive Assistant.

Under general direction, this position supports a variety of complex and varied administrative support functions. The position will serve as a resource in conjunction with College Office personnel, departments, and programs on the development of integrated marketing, retention outreach, events, recruitment, and engagement activities within CHSPH.  The position will also work closely with other college Undergraduate/Graduate Services Administrators, with staff in the Division of Student Affairs, Academic Affairs, and Advancement on student retention, recruitment, and community outreach efforts.

The position requires a high degree of personal initiative, flexibility, and personal judgment in all assignments, along with strong verbal and written communication skills, ability to organize and prioritize tasks to ensure smooth workflow, excellence in work standards and a demonstrated interest in providing strong customer service.  This position will work on-site and actively contribute to a collaborative and collegial office environment.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $61,507 (minimum) up to $70,229 (maximum). Where the hired candidate will begin within this range is dependent on qualifications, education, experience, and skills. For movement internal to the Public School Employees (PSE) Union, salaries will be set in alignment with the PSE Collective Bargaining Agreement. For more detailed information, please contact hr@ewu.edu.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/

Applications are open and accepted until recruitment is closed. Screening of applications will begin on October 19, 2026. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’26 -’27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement:

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement:

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Public School Employees of Washington Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/11/EWU-PSE-2025-2027-Collective-Bargaining-Agreement.pdf 

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Physical Demands:

Contact Human Resources at jobs@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Protective Equipment:

University, local, regional and state mandates for public and personal protection should be followed as needed

Required Qualifications:

Required qualifications:

• Bachelor’s Degree (any field)
• Knowledge and/or experience working in higher education
• Experience in event support and social media maintenance
• Strong organizational skills including the ability to manage several projects at one time
• Valid Driver’s license and transportation
• Ability to work independently and confidentially
• Must offer and demonstrate superior verbal and written communication skills and a high level of professionalism.
• Demonstrated ability to maintain a superior level of organization and attention to detail.
• Demonstrated success managing a demanding workload with overlapping deadlines and requiring great attention to detail, perseverance, initiative, and ability to function equally well taking direction and working independently, and in an environment characterized by interruptions throughout the workday.
• Experience maintaining electronic records and files.
• Demonstrated ability to apply a culturally responsive and flexible approach that is sensitive to the diverse needs of the students, faculty, and administrators including needs for universal access.
• Strong understanding and ability to use the core Microsoft Office applications such as Word, Excel, and PowerPoint and Google Suite such as Google form, spreadsheets, documents, and shared drives.

Preferred Qualifications:

Preferred Qualifications:

• Master’s degree
• Familiarity with EWU general education and other graduation requirements; CHSPH programs and coursework desired
• Familiarity with digital enrollment management, student engagement platforms, and other enterprise data systems

Other Skills and Abilities

• Be student-centered and have a keen sense of responsibility for student success.
• Be detailed-oriented and organized.
• Have strong prioritization, time management, and follow-through skills.
• Ability to effectively manage multiple priorities, pay attention to details and produce desired results.
• Ability to communicate in a clear and effective manner both orally and in writing.
• Ability to work independently and as a member of a team.
• Ability to take direction and possess the ability to work independently under general supervision to meet the needs of the college.
• Ability to collect data and produce reports based on data.
• Ability to be flexible and collaborative.

Special Instructions to Applicants:

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
5. Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities