CAREERS AT EASTERN
Program Coordinator - Records and Registration - C99640
- 492313
- Cheney, Washington
- Enrollment Services
- Classified
Job Title:
Program Coordinator - Records and Registration - C99640
Location:
Cheney, WA
FLSA Status:
Non-Exempt.
Work Schedule Type:
Regular
Work Schedule:
Typical schedule is 8am-5pm, Monday through Friday. Occasional evening or weekend shifts may be required to meet business needs.
Term of Appointment:
12 Months
Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Program Coordinator to support EWU’s Office of the Registrar’s Records and Registration functions. The Office of the Registrar at EWU strives to support students through their academic journey and beyond. The Program Coordinator – Records and Registration will, under general supervision:
Provide comprehensive, exceptional customer service regarding registration services to include assistance with online registration, process in-person registration and process special population registrations.
Complete a variety of student record data entry, as well as research and resolve registration and record errors.
Participate as a positive and supportive team member of Records and Registration.
EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.
The salary for this position is $45,768.00 – $52,644.00 being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
Applications are open and accepted until recruitment is closed. Screening of applications will begin as soon as possible. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement:
After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.
About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’26 -’27 College of Distinction (CoD), the second consecutive year it has received the national recognition.
Tribal Land Acknowledgement:
At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.
Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.
At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.
From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.
Equal Opportunity Statement:
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Physical Demands:
Contact jobs@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands
Protective Equipment:
University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications:
High school graduation or GED
Two years’ full-time clerical experience
Experience in customer service and solving customer issues
Experience in data entry
Excellent attention to detail, verbal/written communication skills, and organizational skills
Excellent use of interpersonal skills in an office setting, particularly when answering the phone and responding to emails from students, staff, and faculty
Evidence of effective communication skills
Experience in MS Office software suite including Word, Excel, and Outlook
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications:
Associate or Bachelor’s degree (any field)
Experience working in student services in a higher education setting.
Note: The above job description is a general outline of the duties and responsibilities typically associated with this position. Specific tasks and responsibilities may vary based on the needs of the department and institution.
Work Schedule Type:
Regular
Work Schedule:
Typical schedule is 8am-5pm, Monday through Friday. Occasional evening or weekend shifts may be required to meet business needs.
Special Instructions to Applicants:
- Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
- Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
- Complete the online application form and respond to the online questions, if applicable.
- Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
- Please do not upload resumes that include photos of yourself.
Proposed Job Duties & Responsibilities
% of Time 50 Responsibility / DutyProcess in-person registration forms, registration requests via email, non-degree seeking registration forms, Eastern Online registrations, EWU Continuing Education registrations, Washington State and EWU employee tuition waivers, Running Start or EWU in the High School registrations, and course audits.
Process course drops, complete withdrawals, drops due to nonattendance per instructor request, enrollment cancellations, and assist with drops due to lack of pre-requisites.
Help to explain and resolve registration errors such as max capacity errors, prerequisite errors, credit overload errors, time conflicts, etc.
Explain and resolve registration holds such as account balance holds, academic standing holds, new student holds, major declaration holds, etc.
Explain university policy on course repeats.
Explain the waitlist process to students, check on waitlist status of students, monitor the waitlist email account, follow up on waitlist issues, and collect and process registrations for students with the instructor’s approval to add a class that is full (processed on 3rd day of the term).
Exercise independent judgment in the interpretation of federal and state policies, University policies, and departmental procedures.
Determine when exceptions to drop/add deadlines, fees, etc. are applicable due to university error.
Communicate with faculty, staff, and departments regarding student registrations.
Other related duties as assigned.
Essential Duty? Yes % of Time 35 Responsibility / DutyRespond to walk-ins, phone calls and emails from students, faculty and staff with excellent customer service. Refer students to appropriate staff in Records and Registration and student services depending on need.
Make students aware of academic resources such as Degree Audit, myEWU Portal, EagleNET, and Schedule Planner and provide basic instruction on these tools.
Provide information on Records and Registration services such as transcript requests, enrollment verifications, graduation applications, major declarations, exceptional circumstance requests, in/out-of-state residency changes, and address/name changes.
Maintain knowledge of important dates within Records and Registration, including registration, refund, and withdrawal deadlines.
General oversight over the work/performance of the student workers at the information desk.
Other related duties as assigned.
Essential Duty? Yes % of Time 15 Responsibility / DutyCreate new student records prior to registration for new non-matriculated student registrations.
Research students’ prior degrees on National Student Clearinghouse.
Correct errors to degree status, student level, student program, and other student records based on audit reports.
Enter codes in Banner to allow priority registration for special populations.
Maintain an in-depth understanding of the Banner student information system and document
imaging system.
Maintain an in-depth knowledge of FERPA regulations and other related student privacy policies and procedures.
Maintain front desk procedural manuals.
Other related duties as assigned.
Essential Duty? YesEqual Opportunity Employer
Eastern Washington University is committed to diversity and inclusivity. We recognize that our success is dependent on how well we value, engage, include, and utilize the rich diversity of our faculty, staff, students, and alumni. We believe that prejudice, oppression, and discrimination are detrimental to human development, and that a vibrant and diverse campus community enhances the learning environment of the populations that we serve. We are committed to treating all with dignity and respect, and to working collectively on an ongoing basis to build and maintain a community that understands, celebrates and promotes diversity, while promoting inclusivity at all levels.
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Office of Equal Opportunity
Join a team dedicated to student success, faculty excellence and community collaboration. At Eastern, our goal is simple: to create an environment where students succeed at their highest level in fulfilling their goals in their education, career and life. Students are at the center of all that Eastern does. For our faculty and staff, this focus means more than just coming to work every day. We strive for excellence in everything we do; we foster a culture of respect, commitment and honesty; and we work to create environments for personal transformation that enrich the lives of individuals, families, communities and our society at large.
Working at Eastern also means living and working in a glorious region noted for its affordable housing, good schools, short commutes, over 220 sunny days per year, abundant lakes and mountains, short hops to larger cities (Seattle, Portland, Vancouver), and endless recreation opportunities.
For additional information, visit EWU’s website.
Annual Security Report Notification
The Annual Safety and Fire Report is provided in accordance with the Jeanne Clery Act of 1998 and the associated amendments including the recently adopted Violence Against Women Reauthorization Act of 2013. Per Federal Regulations (34 CFR Part 668), it is required that a copy of Eastern Washington University’s Clery Act Report, otherwise known as the Annual Security and Fire Report, be provided to each employee and student. This report includes statistical information for three previous calendar years concerning reported crimes which occurred on EWU’s campus; certain off-campus buildings or properties owned or controlled by EWU and on public property within, or immediately adjacent to and accessible from, EWU’s campus. The report also includes institutional policies concerning campus security issues, such as policies and or procedures concerning sexual assault, alcohol use, the Drug-Free Schools Act and other matters. Eastern Washington University Police Department will provide a paper copy of the this report upon request. To request the report call (509) 359-6310. Or click on the following link: Annual Safety Report
Additional Information:
EWU Campus Map
EWU Human Resources
EWU Benefits Office
City of Cheney
West Plains Chamber of Commerce
Spokane Chamber of Commerce